Privacy Policy

Panacea Medcare

Effective Date: 01-01-2026

Panacea Medcare ("Panacea Medcare", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal and medical information shared by users of our website and services. This Privacy Policy explains how we collect, use, process, store, share, and protect your information, including information processed through AI-enabled healthcare services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

•Visitors to www.panaceamedcare.com
•Patients using our AI Pre-Screening and healthcare facilitation services
•Individuals contacting us for medical assistance or information
•Partners interacting with Panacea Medcare digitally

This policy applies globally and is designed to align with GDPR-style data protection principles, international healthcare privacy standards, and best practices.

2. Information We Collect

2.1 Personal Information

We may collect:

•Full name
•Date of birth / age
•Gender
•Nationality and country of residence
•Email address
•Phone number / WhatsApp number

2.2 Medical & Health Information

Only when voluntarily provided by you:

•Medical condition details and symptoms
•Medical history and prior treatments
•Diagnostic reports (blood tests, scans, pathology, prescriptions, discharge summaries)
•Current medications and allergies

2.3 Technical & Usage Information

•IP address
•Browser and device type
•Date, time, and activity logs
•Cookies and similar technologies

3. Purpose of Data Collection

Your information is collected and processed to:

•Provide AI-based medical pre-screening
•Facilitate medical consultations and care coordination
•Share preliminary medical insights with partner hospitals and doctors (with consent)
•Respond to inquiries and provide customer support
•Improve platform performance, security, and user experience
•Comply with legal and regulatory obligations

4. AI Healthcare & Medical Data Processing

4.1 Purpose of AI Use

Panacea Medcare uses Artificial Intelligence (AI) systems to support:

•Medical pre-screening
•Preliminary clinical insight generation
•Treatment pathway identification
•Faster and more efficient care coordination

AI systems are used strictly as decision-support tools and do not replace medical professionals.

4.2 How AI Systems Use Your Data

AI systems may:

•Read and structure patient-submitted medical information
•Extract clinically relevant indicators from uploaded reports
•Categorize medical conditions for care coordination
•Support treatment feasibility and cost estimation

All AI outputs are non-diagnostic and are reviewed or contextualized by trained human care coordinators before being shared.

4.3 No Automated Medical Decision-Making

Panacea Medcare does not use AI to:

•Diagnose medical conditions
•Prescribe treatments or medications
•Make final clinical decisions

Final medical decisions are made only by qualified doctors following proper consultation.

5. Legal Basis for Processing

We process personal and medical data based on:

•Explicit user consent
•Legitimate interest in delivering requested healthcare facilitation services
•Contractual necessity where services are requested
•Legal obligations where applicable

You may withdraw consent at any time, subject to legal requirements.

6. Data Sharing & Disclosure

We may securely share information only with:

•Authorized Panacea Medcare personnel
•Partner hospitals, doctors, and medical institutions (for consultation purposes)
•Technology providers involved in secure AI processing (under strict confidentiality agreements)

We do not sell personal or medical data and do not share it for advertising without explicit consent.

7. Cross-Border Data Transfers

As an international healthcare facilitation platform, your data may be processed or stored in countries other than your country of residence. Where cross-border transfers occur:

•Appropriate safeguards are implemented
•GDPR-aligned data protection principles are followed
•Access is restricted to authorized personnel

8. Data Security

Panacea Medcare implements industry-standard safeguards, including:

•Encrypted data transmission and storage
•Secure servers and access controls
•Role-based access management
•Regular monitoring and security reviews

While we take all reasonable measures, no digital system can be guaranteed to be completely secure.

9. Data Retention

We retain personal and medical data:

•Only as long as necessary to fulfill the stated purposes
•In accordance with applicable laws, regulations, and contractual obligations

Data may be anonymized or securely deleted upon request, subject to legal requirements.

10. Your Rights

You have the right to:

•Access your personal and medical data
•Request correction of inaccurate information
•Withdraw consent for data processing
•Request deletion or restriction of data (where legally permitted)

Requests can be made by contacting us using the details below.

11. Cookies & Tracking Technologies

Our website may use cookies to:

•Improve user experience
•Analyze website traffic
•Enhance security and performance

You may manage cookie preferences through your browser settings.

12. Children's Privacy

Our services are not intended for minors without the involvement and consent of a parent or legal guardian. By submitting information for a minor, you confirm that you are authorized to do so.

13. Third-Party Links

Our website may contain links to third-party websites. Panacea Medcare is not responsible for the privacy practices or content of such websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or services. Updated versions will be published on our website with a revised effective date.

15. Contact Information

For questions, concerns, or data requests, contact:

Panacea Medcare – Data Protection Team

📍 Gurgaon, Delhi NCR, India

📧 care@panaceamedcare.com

16. Important Medical Disclaimer

Panacea Medcare is an international patient facilitation and care coordination platform. We do not practice medicine and do not guarantee medical outcomes. If you are experiencing a medical emergency, please seek immediate medical attention locally.